Remote Access

DEACOM Classic DEACOM Web Internet-wide distribution FAQ and Diagnostic Tips

Anytime a user wants to access DEACOM off-premises, whether from home, on the road, or through a cell phone network, a remote solution is required.

DEACOM Classic

Remote access in DEACOM Classic is accessing it in a WAN or remote environment (i.e. Terminal Server, Remote Desktop, Citrix). If a large bandwidth connection that uses MPLS with prioritized SQL packets exist, this could be used but there is 10-100ms latency in WAN connection. If using external remote access, a VPN solution should be in place to allow for secured access. For security purposes, DEACOM does not allow printing through redirected printers over terminal services.

DEACOM Web

DEACOM Web is a renovation of the existing DEACOM business logic with a modern web based interface. The same features exist as in DEACOM Classic, but with a more intuitive way of interacting with the software. There are many benefits, including interface improvements, device flexibility, and expanded features.

• Ability to deploy system through web browsers.
• Allows for easier integration with mobile devices.
• Improves ability to evolve and stay relevant.
• Allows system to take advantage of newest technology.
• Provides a framework for unit and integration testing.
• Device independence
• DEACOM Web can run on many separate devices with little or no installation, as long as a web browser can run and the proper security and access protocols are followed. This means devices can easily be switched in and out of service for supporting ERP functions.

Internet-wide distribution

DEACOM Web can be configured to be accessed from anywhere in the world, or can be tightened down to only be accessed from a single computer. Modern web-based security can be set up with whatever architecture is appropriate for the organization to provide broad-based access while still maintaining a secure environment. The new Web Services support the use of the web interface and the Mobile applications that are available with DEACOM.

FAQ and Diagnostic Tips

While logged in remotely, DEACOM freezes and the following application error appears:

Error: 1098.

Line: 1044.

Message: A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.).

Program: F_GLOBAL.

This error message indicates the computer you are logged into remotely is losing its connection to the network. You can recreate it by connecting to DEACOM via a wireless network and then turning the network switch on your computer off. As steps in troubleshoot the network, Deacom would recommend checking network switches. See if you can isolate the problem to a few users on the same switch. If the user is connected via a wireless connection, also check the health of the router. If problems continue to persist after taking these actions please contact the Deacom team for more assistance.